Sorry to hear that, but don't worry, we'll get it all sorted out.
If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our blinds are robust and well packaged, so hopefully they've arrived intact, despite the appearance of the box.
If you've checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP. Click here to let our support team know what's happened – we'll just need you to include some photographs of both the packaging and the blinds themselves. We'll be back in touch with you promptly to let you know what happens next.