Don’t worry, our friendly support team will get the issue rectified ASAP for you.
Firstly, we’d recommend snapping a couple of photos of any labels on the packaging that contain any kind of reference numbers or addresses – we'll need that information as we get this all sorted out.
Then, drop the team a message with your photos attached to let us know what’s happened. We’ll be back in touch promptly to let you know what happens next.