SureSize

Our Reassuring Measurement Guarantee

Even an expert at measuring can make mistakes from time to time, we're all human after all! Our SureSize insurance is designed to give you that little extra peace of mind and cover you against mishaps, for a stress-free measuring experience.

Simply add SureSize to your order, and if there’s any issue with your measurements, we’ll happily replace your blind with one that fits perfectly. You’ll find details of which products are covered by SureSize in your order confirmation email.

How to claim your replacement

All you have to do is let us know you need to make a claim. We'll just need your order number, the details of the blind or blinds you need to replace, and your new measurements. The team will then get in touch with you ASAP to finalise the replacement order. Easy!

The sensible small print

Our motto is 'made to measure, made simple', and we've stuck to that principle with the SureSize small print too. There are just a few things to bear in mind:

• If you'd like to use your guarantee you just need to let us know within 14 days of receiving your blind. You'll need to arrange for the order to be returned to us before we can process a replacement order, so please keep all the original packaging so you can safely wrap it back up for transit.
• Our guarantee is designed to cover mismeasurements only, so the replacement blind needs to be exactly the same as the original. We've got a great free sample service so you can check you are happy with the style before you buy.
• If the replacement blind is smaller than the original there will be no refund, but if the blind is bigger you will just need to pay the difference. We won't charge you for delivery of the replacement.
• The guarantee covers up to four blinds per household and we'll only replace each blind once, so you'll just need to make sure your second measurements are correct. We've got lots of guides to help you out and a friendly customer service team with loads of expertise if you have any questions.
• SureSize is not offered on our Skylight Blinds or Awnings as they are not made to measure. 
• This guarantee is not valid on Shutters (except No Drill Shutters), Privacy Sheers or Curtains. Don't worry though, we have lots of helpful online guides on how to measure for these.
• This guarantee is valid for UK & IE households only.

And it's as simple as that! We've tried to keep it very straightforward, but if you've got any questions our team is always on hand to help. Otherwise, take a look around at all the stylish designs we've got to offer, all made to measure for your home. Just remember to use a metal tape measure when measuring for your new blinds and curtains.